Terms and Conditions



1. All Season(Premium, Gold, Silver & Bronze) Melbourne United memberships purchased will be automatically enrolled into the Rollover Plan. Further information on the Rollover Plan is available in the ‘Rollover Plan’ section of these terms and conditions. Should an equivalent membership not be available in the following season the member will be notified of new membership packages.

2. Reserve Seat membership includes access to home games played at Melbourne Arena only during the 2020-21NBL regular season, excluding games played from 30 December 2020 through to the completion of the Australian Open

3. Any games played outside of Melbourne Arena will be sold separately and where possible Reserve Seat members will be provided with priority to purchase tickets via a pre-sale period.

4. Subject to any applicable law, once your membership has been processed you are not entitled to a refund.You may request a refund in writing (email or post) and your request will be assessed by Melbourne United Management. Subject to applicable law, any refunds(whole or partial) will be at the discretion of Melbourne United Management.

5. All prices include GST and any applicable NBL fees or levies.

6. By purchasing a membership, you agree to be added to Melbourne United electronic database and to receive information relating to Melbourne United; be contacted by MelbourneUnited regarding any services, offers or special promotions that are associated with, endorsed or approved by Melbourne United. Furthermore, you agree for MelbourneUnited to disclose your information to third parties associated with MelbourneUnited so they can contact you about their services, offers or special promotions. Should you not wish to receive any of this information, you must notify Melbourne United in writing via either post [PO Box 3, 30 Aughtie Drive,Albert Park, VIC 3206] or email [membership@melbourneutd.com.au] of your preference to unsubscribe.

7. Members are required to notify Melbourne United of any change in circumstances, including the issuing or withdrawal of concession status, member contact details, or any relevant information that could affect their membership with Melbourne United. Should there be a change in concession status, the member will be required to pay the difference between a non-concession member and a concession member of that particular membership. Should the member not pay the difference within the time notified by Melbourne United, Melbourne United reserves the right to suspend the membership with all of the member’s benefits suspended until the difference is paid. The member is not entitled to seek any compensation or refund should any of its member’s benefits be suspended due to no or late payment of the difference.

8. Melbourne United reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the Melbourne United Code of Conduct.

9. Melbourne United reserves the right to change the seating arrangements from season to season. Where possible, Melbourne United will attempt to keep members in a similar seat selection from season to season.

10. Renewing members wanting to change their seat must request the change in writing to Melbourne United.Melbourne United will try to accommodate seat requests in consideration of availability and any other relevant factors.

11. New members may select preferred seating, including to be seated with other members, when completing their membership application. Alternatively, new members can notify MelbourneUnited of their preferences in writing. Requested seating cannot be guaranteed.If the requested seating is not available, the Membership Department will select seating as close as possible to those requested by the new member. If no request is received, Melbourne United will allocate seating at its discretion.

12. Reserved seats will be allocated after the Rollover Plan date, with renewing members receiving first priority. Allocation for new members is based on availability and will be processed based on the order in which a membership is purchased (provided thata seating request is received).


Junior Membership

  1. To qualify for a juniormembership, the junior must be 14 years or under as of 30 April 2021irrespective of the member’s age at the time of purchasing the membership.
  2. Children 3 years of age andunder are admitted free providing they are seated on their parent/guardian’sknee and do not require a seat. It is the parent/guardian’s sole responsibilityto ensure the safety and wellbeing their children.

Concession Membership

  1. To qualify for a concession membership, members must hold one of the following forms of identification:pension card, full time student card, senior’s card, disability card, or carer’s card. A photocopy of a valid concession card is required with your membership application.
  2. Health care cards and health benefits cards do not qualify.
  3. Companion card holders qualify for a free concession membership and gain free entry when accompanying a member requiring care. A photocopy of the card is required with your membership application. The companion card holder must purchase a valid ticket if attending a game without the member in their care.
  4. Random checks are conducted atNBL venues on members with concession memberships. Concession members must have appropriate identification with them when attending all NBL games. MelbourneUnited retains the right to cancel the membership (without refund) of any member without the appropriate identification.
  5. Copies of concession identification cards can be posted to Melbourne United Membership, PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206. Alternatively, you can scan and email a copy to membership@melbourneutd.com.au.

Family Membership

A family membership consists of 2 adult and 2 junior memberships. Juniors must be 14 years or under as of 30 April 2021 irrespective of the member’s age at the time of purchasing the membership.


Finals Access

  1. Finals tickets are not included in memberships.
  2. Should Melbourne United qualify to play in the 2020-21 NBL Finals Series, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods.
  3. The pre-sale information will be communicated upon confirmation of Melbourne United’s qualification to play finals.
  4. Finals tickets are to be purchased through the venue ticketing agency, and the agency will also be responsible for all distribution of tickets.



1. Interstate memberships are only available to people who reside in South Australia, Western Australia, NewSouth Wales, Queensland and New Zealand.

2. Interstate members receive:

  • 2020-21 membership pack or 2020-21 junior membership pack – includes a non-barcoded membership card and any other items Melbourne United at its sole discretion includes in the pack.
  • Please note your member card does not give you entry to the venue. Tickets are to be collected from the venue on game day from an advised collection point.
  • One ticket per membership for one game (One-game Interstate Membership) or both games (Two-game Interstate Membership) played in your State. The number of games you are eligible to attend will depend on the type of membership purchased under this category.

3. Where possible tickets will be allocated near the Melbourne United home bench at the discretion of the opposition team.



  1. Melbourne United invites junior members to participate in Melbourne UnitedSuper Clinics, subject to availability. Non-members are not eligible to register.
  2. To register for the clinics, you must register online at theMelbourne United website. Registrations will not be accepted on the day of the clinic.
  3. The number of participants at each camp is restricted based on the number of courts available. The first enrolments received will be given priority enrolment.
  4. Participants must arrive prior to the designated arrival time.Participation cannot be guaranteed if you arrive after the listed time.
  5. You consent for the person in charge at the clinic to seek medical attention for your child, if necessary.
  6. To the extent permitted by law, you exclude Melbourne United(including employees, volunteers and contractors) of any responsibility to your child’s person or property, as a result of any illness or injury that your child may suffer during the clinic.
  7. You allow the use of any images or likeness of your child, taken during the clinics to be used in future marketing or promotional materials for Melbourne United. Should you not wish any images or likeness of your child to be used, please notify Melbourne United in writing via email (membership@melbourneutd.com.au) or post (PO Box 3, 30 Aughtie Drive,Albert Park, VIC 3206).

Melbourne United Payment Plans

1. By agreeing to pay your membership via a Melbourne United payment plan, you authorise Melbourne United, or associated third parties, to debit from your nominated credit card or debit

2. Unless stated otherwise, the first instalment will be withdrawn after receiving your application with further payments on the first day of each following month. If the payment date falls on a weekend or a Victorian public holiday, we will process your payment on the next business day.

3. 10 Month Payment Plan -10 monthly payments are offered for each membership year, from May to February.Your monthly payment will be your membership cost divided by 10. Please note that the 10 month payment plan option is only available if purchasing your membership before September 1st, 2020.

4. 5 Month Payment Plan -5 monthly payments are offered for each membership year, from September toJanuary. Your monthly payment will be your membership cost divided by 5.Members who enter into a 5 month payment plan will be rolled over into the 10month payment plan for next season. Please note that the 5 month payment plan option is only available if purchasing your membership from September 1st, 2020.

5. You can purchase a membership and join a monthly payment plan at any stage throughout the season. An initial payment will be taken upon purchasing a membership, which includes any catch-up payment amounts in order to bring your membership payments up to date. For example, a membership purchased in August 2020 on the 10 month plan will attract an initial payment to cover the month of August as well as the sum of the instalments for May, June, and July 2020.

6. It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. Any fees levied to you by your financial institution for a dishonoured payment will be payable by you. Any fees incurred by Melbourne United for a dishonoured payment will be added to the next instalment.

7. Melbourne United reserves the right to suspend or cancel your membership if on two consecutive occasions your payment cannot be processed due to insufficient funds in your nominated account. We will notify you in writing if we suspend or cancel your payment plan arrangement.

8. If your membership is suspended, your membership barcode will be blocked, and your membership entitlements will be suspended until such time that the overdue payments have been received.

9. If you believe that a payment has been withdrawn incorrectly, please contact Melbourne United on 1300 698443. You will receive a full refund of the withdrawn amount if we cannot substantiate the reason for the withdrawing.

10. You must advise us in writing if you close your nominated account and supply us with a substitute account in order for your payments to continue.

11. We will keep your account and other financial institution details confidential. However, we may disclose these details:

(a) If you consent in writing; or

(b) To the extent required bylaw; or

(c) For the purpose of thisAgreement, for example, in relation to a payment dispute.


Rollover Plan

  1. The Rollover Plan automatically renews your membership each year for the upcoming season.Payments are applied in the same method as when the member originally signed up. The rollover takes place on May 1st each year.
  2. By committing to a MelbourneUnited Membership and Rollover Plan, you authorise Melbourne United to arrange a transfer of funds from your nominated credit or debit card for the amount applicable to your membership type. Members can select for payments to be deducted either in full or across 10 monthly payments. For payment methods other than credit card, the member will be issued an invoice, with payment due within the terms of the invoice. Additional fees (including credit card fees)may apply.
  3. Members will be notified in writing should there be price changes or major inclusion changes to their membership from season to season at least 14 days prior to their membership rolling over.
  4. Members can request to betaken off the automatic rollover by written request. Requests can be emailed tomembership@melbourneutd.com.au or posted to Melbourne United MembershipDepartment, PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206.
  5. Requests to be removed from the rollover plan must be received by Melbourne United by 5pm Wednesday 29th April 2020.
  6. At the time of rollover, if the payment is unable to be processed for any reason, the member will be notified by the club. If the member is unable to make due payment in a time specified by the club, Melbourne United reserve the right to suspend or terminate the membership.

Merchandise Discount

  1. All Melbourne United Members will receive a 10% discount off retail price merchandise purchased through any physical Melbourne United operated store.
  2. To receive a discount at the store, members must present their membership card to merchandise staff members.
  3. Melbourne United will not provide refunds or apply future credit where a Membership Discount was not used during the transaction.
  4. A discount is not available on sale items.

Membership Packs

  1. Membership fulfilment packs will be posted to members prior to the start of the season. If a member has not received a fulfilment pack within this time frame or has items missing, please contact the Membership Department.
  2. Membership cards or tickets may arrive separately to the membership pack.

Lost or Stolen Membership Cards

Members that require any membership cards to be reprinted will incur a $10 reprint fee, payable by the member. If you misplace your membership card, please contact the Membership Department to organise a replacement.


Members Code of Conduct

Melbourne United is committed tocreating and maintaining a safe, enjoyable and family-friendly game-dayenvironment for all club members and spectators. Accordingly, we have adoptedthe following code of conduct/behaviour for the benefit of members, spectatorsand the wider basketball community.

Melbourne United works with theNational Basketball League, stadium management, contracted security servicesand other external agencies to identify offenders, record incidents and takeany potential action against offenders, members or spectators who threaten todisrupt, disrespect or otherwise breach this Code of Conduct.

Melbourne United reserves theright to suspend or cancel memberships, hospitalities, agreements or anytickets without compensation should a member or ticketholder breach this Codeof Conduct. Suspensions and cancellations are at the sole discretion ofMelbourne United. Should the offender be a guest of a member or utilising amember’s card, Melbourne United reserves the right to take action against themember in relation to their membership.

The Code of Conduct applies toanyone that attends any of Melbourne United games, official club functions andother non-game day events held, supported or endorsed by Melbourne United(Melbourne United Events).

Code of Conduct Requirements:

1. When attending MelbourneUnited Events:

(a) conduct themselves towardsany other person in ways that are respectful to all, lawful and in the spiritof basketball specifically not to:

(i) use bad language;

(ii) harass or ridicule players,coaches, officials or other spectators;

(iii) engage in or endorse anyform of threatening conduct, or vilification or abuse on the basis of race,gender, religion, disability or sexuality; and

(iv) have any acts of violence,disruptive behaviour or use of offensive or abusive language or gestures.

(b) not do anything or act in amanner which would distract, disrupt or hinder the natural flow the event;

(c) comply with the terms ofentry to the event;

(d) conduct themselves in amanner that does not damage (or have the potential to damage) the reputation ofMelbourne United, its staff, members or supporters;

(e) comply with requests fromvenue staff regarding the operations and emergency procedures of the venue;

(f) sit in their allocatedticketed seat and present their tickets and entitlements when requested byMelbourne United staff or venue staff; and

(g) any merchandise,paraphernalia and/or memorabilia (Memorabilia) provided by Melbourne United toyou are for you to keep, use and enjoy during the event. However, you mustensure that in using the memorabilia you do not interfere, disrupt, prohibit orinjury any other person’s enjoyment of the event. You are also responsible forany loss or damage suffered by any other person as a result of you using thememorabilia.

2. Not promote, communicate,incite, initiate, and/or respond to any form of conversation, messages or poststhat are aimed to:

(a) attack or be critical ofanyone within Melbourne United including players, coaches, personnel andmembers;

(b) attack, critical or tarnishthe name, brand or goodwill of Melbourne United and/or National BasketballLeague; or

(c) bring the game intodisrepute.

Breaching the Code of Conduct:

Melbourne United reserves theright, at its absolute discretion, to restrict, prohibit, block, ban anyonefrom participating in:

1. Any social media controlled byMelbourne United and/or National Basketball League; and

2. Any Melbourne United Events.

Where Melbourne United determinesthat there has been a breach of the Code of Conduct.

If there is a serious, continualor frequent breach of the Code of Conduct, Melbourne United may in its solediscretion terminate a person’s membership (without refund or compensation) orrefuse to sell a Melbourne United membership.


In addition to contacting police,Melbourne United Basketball Club encourages its members and spectators toreport any illegal or anti-social behaviour through the following channels:

1. Alerting venue, security orMelbourne United staff on game day of any issues;

2. If after a match, please phoneour membership department on 1300 698 443 to notify Melbourne United staff oralternatively email membership@melbourneutd.com.au; and

3. If attending aMelbourne United event, inform Melbourne United officials at the event.


Errors and Omissions

1. While every care is taken by Melbourne United to ensure that the most accurate information is presented on the website, including pricing, there may be some rare occasions where the information presented is incorrect. Accordingly, to the extent available at law, Melbourne United reserves the absolute right to not processor cancel any memberships that may have been obtained with the wrong information.

2. Before MelbourneUnited can exercise this right, Melbourne United must notify the affected person of the errors or omissions together with all necessary information to evidence that the information contained on the website is incorrect. In the event that the errors or omissions relate to prices of the membership and the affected person has paid:

(a) Where more than the price that is levied by Melbourne United: Melbourne United will notify the affected person the additional amount paid and give the affected person the choice to either cancel the membership or receive a refund of the excess amount paid. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify Melbourne United of its decision after the stipulated time, the affected person will be deemed to have chosen to receive a refund of the excess amount paid; or

(b) Where less than the price that is levied by Melbourne United: Melbourne United will notify the affected person the additional amount that needs to be paid and give the affected person the choice to either pay the difference or cancel the membership. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify MelbourneUnited of its decision after the stipulated time, the affected person will be deemed to have chosen to pay the additional amount payable. If the affected person chooses or is deemed to have chosen to pay the additional amount, the additional amount will become a debt immediately due and payable to MelbourneUnited. Melbourne United will provide the affected person five business days to attend to the payment. Should the affected person not pay the additional amount by the stipulated time, Melbourne United may suspend the provision of any part of the membership and the affected person is not entitled to any refund or compensation if the affected person is unable to enjoy any part of the membership due to delays in paying the additional amount, except where it is due to Melbourne United’s fault. Should the affected person be entitled to are fund or compensation, the maximum amount payable by Melbourne United will be the value for the portion of the membership that Melbourne United was unable to fulfil as determined by Melbourne United.

3. Melbourne United will attend to any refund as soon as practicable but no more than three business days after the affected person has made its decision.


General terms

1. We may at any time vary these terms and conditions.

2. To the extent permitted by law you indemnify Melbourne United against all, losses, costs, damages and liability suffered as a result of you giving incorrect or false information in your membership application. Your indemnity:

(a) Extends and covers all changes you make to your membership application; and

(b) Continues after this Agreement has ended.

3. Melbourne United is careful to protect the privacy of any personal information you supply in accordance with its privacy policy which may be viewed at[http://www.nbl.com.au/more/legal]


Further Information

For further information please contact the Membership Department at Melbourne United on 1300 698 443 or email membership@melbourneutd.com.au.


Refer a Friend

If you are an existing member, and a new member mentions your name and membership number when purchasing any full priced Melbourne United membership before Nov 30th, 2020, you will receive a Melbourne United merchandise voucher.

Refer 1-5 new members and receive a $20 (incl. GST) merchandise voucher

Refer 6-10 new members and receive a $40 (incl. GST) merchandise voucher

Refer 11 or more new members and receive a $60 (incl. GST) merchandise voucher

  • If the new member is purchasing a membership online, the new member needs to enter your name in to the “Referred By” box in order for you to receive the merchandise voucher.
  • Voucher is redeemable on full priced apparel and headwear only. Voucher cannot be redeemed for discounted, clearance or sale items.
  • Voucher can be redeemed at the Ballers store or on Game Day only. Voucher is not redeemable online.
  • Voucher is not transferrable to any other person and is not redeemable for cash.
  • Voucher cannot be used in conjunction with any other offers or with any other Voucher.
  • To redeem the voucher, present your member card in store, voucher amount will be loaded onto your member card.
  • Merchandise vouchers valid until April 1st, 2021 and unused balances will be forfeited.
  • Melbourne United may disclose certain information about you and your membership to the new member in order to verify your entitlement to, and process, the merchandise voucher