Contact Us

How do I access the new ‘My United’ Portal?

a) Visit the new My United Portal here. When logging in for the first time members will need to reset your password.

b) Username: Use the primary account holder’s email address.

c) Password: You must reset your password and verify your account during your first login.

I forgot my password how do I reset it?

To reset your My United account password, click here.

How does the rollover plan work?

All Melbourne United full season memberships purchased for 2026-27 will be automatically enrolled into the Rollover Plan unless the member opts out of such enrolment at time of purchasing the membership.

This means your membership will automatically renew each season.

Should an equivalent membership not be available in the following season the member will be notified of new membership packages, but a rollover will not occur.

If a member does not wish to continue with the Rollover Plan for their 2026-27 Melbourne United membership, they will be required to opt out in writing by 5pm Monday 27^th April 2026 by emailing membership@melbourneutd.com.au

When will the full season schedule be released?

Our NBL27 schedule is now live. You can view it here.

Membership Defined

Memberships apply to all Melbourne United home games that are played at John Cain Arena during the 2026-27 NBL regular season excluding games played from December 30th, 2026 through to the completion of the Australian Open 2027. Memberships do not include games played at other venues; tickets to these matches will be sold separately.

Where is Premium seating located?

Premium seating is the first 5 rows of the lower section of the general stands along each sideline of the court at John Cain Arena. Should a major change be required due to venue layout, the Club will notify members.

Where is Gold seating located?

Gold seating is located along each sideline of the court, situated directly behind the Premium seating. This includes lower and mezzanine seating at John Cain Arena. Gold seating also includes the front two rows of the baseline sections.

Where is Silver seating located?

Silver seating is located along each baseline of the court, directly behind the baseline gold seating at John Cain Arena.

Where is Bronze seating located?

Bronze seating is located in the first 7 rows of the central 4 sections on the sidelines of the upper tier at John Cain Arena.

Where can I view a seat map?

To view our seating map click here

How are seats allocated for reserved seat members?

Members on the Rollover Plan will receive their equivalent seat from the previous season.

Renewing reserve seat members who opted out of the Rollover Plan have the opportunity to keep their equivalent seat from the previous season. To secure your equivalent seat, you must renew your membership by the reserve seat cut-off date, 5pm Friday 22^nd May 2026. If you do not renew by this time, your equivalent seat cannot be guaranteed.

New members will be allocated into seats during the purchase process from best remaining available seating.

I am a rollover member and would like to change my seat/make a change to my membership, how do I do this?

Existing/Renewing Members who are looking to change their seating allocation or are looking to add additional members to their current seating allocation need to complete a NBL27 Member Renewal Request Form.

Submitted request forms are not guaranteed, and allocation of seating will be dependent on availability in the requested area. All reserved seat categories are near capacity and availability for changes is limited.

Melbourne United will endeavour to fulfil all requests to the best of our ability.

How can I view my seat allocation?

Members will be able to view their seat allocation in the My United portal prior to memberships going on sale to the general public. Alternatively, seat allocation will be visible on both physical and digital member cards. If members are unhappy with their allocation, they will need to contact the Membership Department via email at membership@melbourneutd.com.au

What if my seat change request cannot be fulfilled?

If your request cannot be fulfilled, the Membership department will take all reasonable steps to contact affected members to discuss your options.

My allocated seat has changed slightly from last season, why is this?

Melbourne United reserves the right to move members in order to fill seating gaps. All moves will be allocated within the same seating sections. The Membership Department will take all reasonable steps to contact affected members to discuss your options.

I cannot attend a game, can someone else use my membership?

Members who purchase a reserved seat membership are entitled to transfer their ticket to a family member or a friend providing the guest is of the equivalent level of entry (e.g. Concession/Junior). Adult memberships may be used by people in all other levels of entry.

Simply contact the Membership team to receive digital tickets to share for the selected game.

Where is general reserve seating located??

General Reserve seating is located behind Bronze seating in the upper tiers on the sidelines and all upper tier baseline seating at John Cain Arena.

I have a full season general reserve membership; how do I access games?

All General reserve members will receive a unique code to redeem tickets into the general reserve sections to our regular season home games at John Cain Arena, games played outside of this venue are not included. Tickets must be redeemed via ticketek.com.au. Simply enter your unique codes into the password box at the start and follow the prompts to redeem. Tickets are best available in the general reserve category and subject to capacity.

If redeeming multiple tickets, please enter all unique codes, each on a separate line.

I have a 3 or 5 game membership how do I access games?

3 and 5 game members will receive a unique a unique code to redeem tickets into the selected category they have purchased into.  Each code is loaded with the number of games equivalent to the package they have purchased.

Tickets must be redeemed via ticketek.com.au. Simply enter your unique codes into the password box at the start and follow the prompts to redeem. Tickets are best available within your purchased category and subject to capacity.

Can I select any game to attend?

Part season members will be able to redeem tickets to regular season home games at John Cain Arena. Melbourne United reserves the right to limit the games available for members to redeem to.

When will I receive my membership pack?

Members will need to log in to our Member Store and redeem their membership pack. Melbourne United members will have the option to choose from receiving a standard pack or select a credit option to spend in the member store and personalise the item you receive as part of your membership fulfilment.

Will I be sent a membership card if I select credit?

Members will need to select the card and credit option to receive a physical card.

Members who opt to NOT receive a membership card or pack will need to use the digital tickets in the MU app for access on game days.

How do I access my digital member card?

Melbourne United reserved seat members can access their digital member cards through the Melbourne United App via the ticket tab. To view your digital cards, you will need to log in using your 'My United' login details.

How do I log into the Melbourne United Member Store?

Click here to login into the member store to choose your membership pack option.  Your username is your member number and when logging in for the first time you will need to reset your password.

How do I fix errors on my membership card?

If any of your details are printed incorrectly on your Melbourne United Basketball Club membership card, please contact the Membership Department immediately on 1300 698 443.

A new card will be issued within 2 weeks. If your membership card does not arrive in time for a game, please contact the Membership Department prior to game day or visit the membership enquiries point on game day.

How do I find out my membership number?

Your membership number is located on the back of your membership card or can be viewed under account details in your 'My United' account.

I need to update my contact details; how can I do this?

Members are able to update personal details online using their 'My United' account. To log in, click here and enter your username and password.

If you are unsure of how to use your 'My United' account or cannot find your password, please call the Membership Department on 1300 698 443. Members can also click on forgot password function to reset their password.

Alternatively, to update any necessary details, you can contact the Membership Department via phone on 1300 698 443 or email at membership@melbourneutd.com.au

Who do I contact to report offensive behaviour on game days or at a Melbourne United event?

If you are unhappy with the behaviour of members or supporters surrounding you or you witness any illegal or anti-social behaviour, we recommend you immediately speak to an usher or security guard at the game, who will directly respond.

Please also report this incident in writing via email to the Melbourne United Membership Department at membership@melbourneutd.com.au and/or contact a Melbourne United representative on game day.

Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all Club members and spectators. Accordingly, Melbourne United has adopted a Supporter Code of Conduct for the benefit of Melbourne United members, spectators and the wider NBL community. If there are any breaches to this Code of Conduct, the member in question will still be subject to the appropriate suspensions and/or sanctions.

What is the Supporter Code of Conduct?

Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators and the wider basketball community.

Melbourne United works with the National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect or otherwise breach this Code of Conduct.

Melbourne United reserves the right to suspend or cancel memberships, hospitalities, agreements or any tickets without compensation should a member or ticketholder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of Melbourne United. Should the offender be a guest of a member or utilising a member’s card, Melbourne United reserves the right to take action against the member in relation to their membership.

The below Code applies to anyone that attends any Melbourne United games, official club functions and other non-game day events held, supported or endorsed by Melbourne United (Melbourne United Events).

To abide by the Code of Conduct everyone must:

1. When attending Melbourne United Events:

(a) Conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball specifically not to:

(I) use bad language;

(ii) Harass or ridicule players, coaches, officials or other spectators;

(iii) Engage in or endorse any form of threatening conduct, or vilification or abuse on the basis of race, gender, religion, disability or sexuality; and

(iv) Have any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures.

(b) Not do anything or act in a manner which would distract, disrupt or hinder the natural flow the event;

(c) Comply with the terms of entry to the event and Basketball Australia's Courtsiding Policy where applicable.

(d) Conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of Melbourne United, its staff, members or supporters;

(e) Comply with requests from venue staff regarding the operations and emergency procedures of the venue; and

(f) Sit in their allocated ticketed seat and present their tickets and entitlements when requested by Melbourne United staff or venue staff;

(g) Any merchandise, paraphernalia and/or memorabilia (Memorabilia) provided by the Club to you are for you to keep, use and enjoy during the event. However, you must ensure that in using the Memorabilia you do not interfere, disrupt, and prohibit or injury any other person’s enjoyment of the event. You are also responsible for any loss or damage suffered by any other person as a result of you using the Memorabilia; and

2. Not promote, communicate, incite, initiate, and/or respond to any form of conversation, messages or posts that are aimed to:

(a) Attack or be critical of anyone within Melbourne United including players, coaches, personnel and members;

(b) Attack, critical or tarnish the name, brand or goodwill of Melbourne United and/or National Basketball League; or

(c) Bring the game into disrepute.

Consequences of breaching the Code of Conduct

Melbourne United reserves the right, at its absolute discretion, to restrict, prohibit, block, and ban anyone from participating in:

1. Any social media controlled by Melbourne United and/or National Basketball League; and

2. Any Melbourne United Events,

Should they be determined to have breached this Code of Conduct?

In serious, continual or frequent breach of this Code of Conduct, Melbourne United may also terminate a person’s membership (without refund or compensation) or refuse to sell to a person Melbourne United membership.

How to I report offensive behaviour?

In addition to contacting police, Melbourne United Basketball Club encourages its members and spectators to report any illegal or anti-social behaviour through the following channels:

• Alerting venue, security or Melbourne United staff on game day of any issues.

• If after a match, please phone our membership department on 1300 698 443 to notify Melbourne United Staff. Alternatively email membership@melbourneutd.com.au

• If at a club events – inform Melbourne United officials at the event.

How do I get to the John Cain Arena?

‍‍Public Transport‍

Trains, trams and buses operate frequently, dropping you right at the door of Melbourne Park. We recommend the use of public transport. For more information about getting there including timetables, fares and maps visit www.ptv.vic.gov.au or www.mopt.com.au/arriving-and-access/public-transport/

Parking‍

Public Parking throughout the Melbourne Park precinct is extremely limited and subject to availability. Public transport is highly recommended. For disabled parking arrangements, please call the Melbourne Park box office on (03) 9286 1208. Parking can also be pre-purchased for the Melbourne Park Car Park by clicking here.

Car Set-Down and Pick-Up Points

Melbourne Park Trust with assistance from Vic Roads and City Link Melbourne have installed a Hire Car set-down/pick-up facility just south of the existing Coach set-down/pick-up area on Batman Avenue, outside Rod Laver Arena. Time limits apply and will be enforced.
Parking restrictions apply in Batman and Alexandra Avenues and City of Melbourne parking officers will enforce these restrictions. For general traffic information, contact VicRoads on 13 11 70.

Is your question not answered?

If you have any further questions, please do not hesitate to contact the Membership Department on membership@melbourneutd.com.au or call 1300 698443.