Melbourne United reserved seat members access their digital member cards via the Melbourne United App via the ticket tab. To view your digital cards, you will need to log in using your 'My United' login details.

To reset your 'My United' log in details, click here. Enter your email address and select send. Members will receive an email with a link to reset your password.

All Melbourne United full season memberships purchased in 2024-25 will be automatically enrolled into the Rollover Plan unless the member opts out of such enrolment at time of purchasing the membership. This means your membership will automatically renew each season.

Should an equivalent membership not be available in the following season the member will be notified of new membership packages, but a rollover will not occur.

If a member does not wish to continue with the Rollover Plan for their 2025-26 Melbourne United membership, they will be required to opt out in writing by 5pm Monday 28th April 2025 by emailing membership@melbourneutd.com.au

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The NBL26 schedule is now available. Click HERE to view.

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MEMBERSHIP DEFINED?

Memberships apply to all Melbourne United home games that are played at John Cain Arena during the 2025-26 NBL regular season excluding games played from December 30th, 2025 through to the completion of the Australian Open 2026. Membership does not include games played at other venues; tickets to these matches will be sold separately.

WHERE IS PREMIUM SEATING LOCATED?

Premium seating is the first 5 rows of the lower section of the general stands along each sideline of the court at John Cain Arena. Should a major change be required due to venue layout, the Club will notify members.

WHERE IS GOLD SEATING LOCATED?

Gold seating is located along each sideline of the court, situated directly behind the Premium seating. This includes lower and mezzanine seating at John Cain Arena. In addition, Melbourne United have added gold seating along the front two rows of the baseline sections.

WHERE IS SILVER SEATING LOCATED?

Silver seating is located along each baseline of the court, directly behind the baseline gold seating at John Cain Arena.

WHERE IS BRONZE SEATING LOCATED?

Bronze seating is located in the first 7 rows of the central 4 sections on the sidelines of the upper tier at John Cain Arena.

WHERE CAN I VIEW A SEATING MAP?

To view our seating map click here

HOW ARE SEATS ALLOCATED FOR MEMBERS?

Members on the Rollover Plan will receive their equivalent seat from the previous season.

Renewing reserve seat members who opted out of the Rollover Plan have the opportunity to keep their equivalent seat from the previous season. To secure your equivalent seat, you must renew your membership by the reserve seat cut-off date, Friday 5pm 30th May 2025. If you do not renew by this time, your equivalent seat cannot be guaranteed.

New members will be allocated into the best available remaining seats based on date of purchase.

I AM A ROLLOVER OR RENEWING MEMBER WISHING TO CHANGE MY SEATING REQUEST, HOW CAN I DO THIS?

Existing/Renewing Members who are looking to change their seating allocation or are looking to add additional members to their current seating allocation need to contact the club via email membership@melbourneutd.com.au or phone 1300 698 443 and complete a Seat Change request.

Submitted seating requests are not guaranteed, and allocation of seating will be dependent on availability in the requested area.

Members will receive their seating allocation on their membership cards/tickets. If members are unhappy with their allocation, they will need to contact the Membership Department via email at membership@melbourneutd.com.au

HOW CAN I SUBMIT MY RESERVED SEAT REQUEST TO THE CLUB?

Reserved Seat requests can be submitted to the Membership Department via email – membership@melbourneutd.com.au, post – Melbourne United Membership Department 77-79 Tulip Street, Cheltenham VIC 3192 or in person by visiting our membership marquee on game days.

WHAT IF THE MEMBERSHIP DEPARTMENT CANNOT MEET MY RESERVED SEAT REQUEST?

If your request cannot be fulfilled, the Membership Department will take all reasonable steps to contact affected members to discuss your options.

MY RESERVED SEAT HAS CHANGED SLIGHTLY FROM LAST SEASON, WHY IS THIS?

Melbourne United reserves the right to move members in order to fill seating gaps. All moves will be allocated within the same seating sections. The Membership Department will take all reasonable steps to contact affected members to discuss your options.

I CANNOT ATTEND A MATCH; CAN SOMEONE ELSE USE MY MEMBERSHIP?

Members who purchase a membership are entitled to transfer their ticket to a family member or a friend providing the guest is of the equivalent level of entry (e.g. Concession/Junior). Adult memberships may be used by people in all other levels of entry.

Simply contact the Membership team to receive digital tickets to share for the selected game.

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WHERE IS GENERAL RESERVED SEATING LOCATED?

General Reserved seating is located behind Bronze seating in the upper tiers on the sidelines and all upper tier baseline seating at John Cain Arena.

I AM A GENERAL RESERVE MEMBER, HOW DO I ACCESS GAMES?

All General reserved members will receive a unique code to redeem tickets to our regular season home games in the general reserved sections. Tickets need to be redeemed via ticketek.com.au. Simply enter your unique codes into the password box at the start and follow the prompts to redeem. Tickets are best available in the general reserved category and subject to capacity.

If redeeming multiple tickets, please enter all unique codes, each on a separate line.

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HOW DO I FIX ERRORS ON MY MEMBERSHIP CARD?

If any of your details are printed incorrectly on your Melbourne United Basketball Club membership card, please contact the Membership Department immediately on 1300 698 443.

A new card will be issued within 2 weeks. If your membership card does not arrive in time for a game, please contact the Membership Department prior to game day or visit the membership enquiries point on game day.

HOW DO I FIND OUT MY MEMBERSHIP NUMBER?

Your membership number is located on the back of your membership card or can be viewed under account details in your 'My United' account.

HOW DO I CHANGE MY PERSONAL DETAILS?

Members are able to update personal details online using their 'My United' account. To login, visit membership.melbourneutd.com.au and enter your username and password.

If you are unsure of how to use your 'My United' account or cannot find your password, please call the Membership Department on 1300 698 443. Members can also click on forgot password function to reset their password.

Alternatively, to update any necessary details, you can contact the Membership Department via phone on 1300698443 or email at membership@melbourneutd.com.au

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Members who opt to NOT receive a membership card or pack will need to use the digital tickets in the MU app for access on game days.

WHO DO I CONTACT TO REPORT OFFENSIVE BEHAVIOUR ON MATCH DAY?

If you are unhappy with the behaviour of members or supporters surrounding you or you witness any illegal or anti-social behaviour, we recommend you immediately speak to an usher or security guard at the game, who will directly respond.

Please also report this incident in writing via email to the Melbourne United Membership Department at membership@melbourneutd.com.au and/or contact a Melbourne United representative on game day.

Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all Club members and spectators. Accordingly, Melbourne United has adopted a Supporter Code of Conduct for the benefit of Melbourne United members, spectators and the wider NBL community. If there are any breaches to this Code of Conduct, the member in question will still be subject to the appropriate suspensions and/or sanctions.

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WHAT IS THE SUPPORTER CODE OF CONDUCT?

Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators and the wider basketball community.

Melbourne United works with the National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect or otherwise breach this Code of Conduct.

Melbourne United reserves the right to suspend or cancel memberships, hospitalities, agreements or any tickets without compensation should a member or ticketholder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of Melbourne United. Should the offender be a guest of a member or utilising a member’s card, Melbourne United reserves the right to take action against the member in relation to their membership.

The below Code applies to anyone that attends any of Melbourne United games, official club functions and other non-game day events held, supported or endorsed by Melbourne United (Melbourne United Events).

To abide by the Code of Conduct everyone must:

1. When attending Melbourne United Events:

(a) Conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball specifically not to:

(I) use bad language;

(ii) Harass or ridicule players, coaches, officials or other spectators;

(iii) Engage in or endorse any form of threatening conduct, or vilification or abuse on the basis of race, gender, religion, disability or sexuality; and

(iv) Have any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures.

(b) Not do anything or act in a manner which would distract, disrupt or hinder the natural flow the event;

(c) Comply with the terms of entry to the event and Basketball Australia's Courtsiding Policy where applicable.

(d) Conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of Melbourne United, its staff, members or supporters;

(e) Comply with requests from venue staff regarding the operations and emergency procedures of the venue; and

(f) Sit in their allocated ticketed seat and present their tickets and entitlements when requested by Melbourne United staff or venue staff;

(g) Any merchandise, paraphernalia and/or memorabilia (Memorabilia) provided by the Club to you are for you to keep, use and enjoy during the event. However, you must ensure that in using the Memorabilia you do not interfere, disrupt, and prohibit or injury any other person’s enjoyment of the event. You are also responsible for any loss or damage suffered by any other person as a result of you using the Memorabilia; and

2. Not promote, communicate, incite, initiate, and/or respond to any form of conversation, messages or posts that are aimed to:

(a) Attack or be critical of anyone within Melbourne United including players, coaches, personnel and members;

(b) Attack, critical or tarnish the name, brand or goodwill of Melbourne United and/or National Basketball League; or

(c) Bring the game into disrepute.

Consequences of breaching the Code of Conduct

Melbourne United reserves the right, at its absolute discretion, to restrict, prohibit, block, and ban anyone from participating in:

1. Any social media controlled by Melbourne United and/or National Basketball League; and

2. Any Melbourne United Events,

Should they be determined to have breached this Code of Conduct?

In serious, continual or frequent breach of this Code of Conduct, Melbourne United may also terminate a person’s membership (without refund or compensation) or refuse to sell to a person Melbourne United membership.

REPORTING OFFENSIVE BEHAVIOUR

In addition to contacting police, Melbourne United Basketball Club encourages its members and spectators to report any illegal or anti-social behaviour through the following channels:

• Alerting venue, security or Melbourne United staff on game day of any issues.

• If after a match, please phone our membership department on 1300 698 443 to notify Melbourne United Staff. Alternatively email membership@melbourneutd.com.au

• If at a club events – inform Melbourne United officials at the event.

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HOW DO I GET TO JOHN CAIN ARENA?
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Public Transport
Trains, trams and buses operate frequently, dropping you right at the door of Melbourne & Olympic Parks. We recommend the use of public transport. For more information about getting there including timetables, fares and maps visit www.ptv.vic.gov.au or www.mopt.com.au/arriving-and-access/public-transport/

Parking‍

Public Parking throughout the Melbourne & Olympic Parks precinct is extremely limited and subject to availability. Public transport is highly recommended. For disabled parking arrangements, please call the Melbourne & Olympic Parks box office on (03) 9286 1208. Parking can also be pre-purchased for the Melbourne and Olympic Parks Car Park from https://prebook.mopt.vic.gov.au/

Car Set-Down and Pick-Up Points

Melbourne & Olympic Parks Trust with assistance from Vic Roads and City Link Melbourne have installed a Hire Car set-down/pick-up facility just south of the existing Coach set-down/pick-up area on Batman Avenue, outside Rod Laver Arena. Time limits apply and will be enforced.
Parking restrictions apply in Batman and Alexandra Avenues and City of Melbourne parking officers will enforce these restrictions. For general traffic information, contact VicRoads on 13 11 70.

If you have any further questions please do not hesitate to contact the Membership Department on membership@melbourneutd.com.au or call 1300 698443.