FAQ

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1. How do I purchase tickets to see Melbourne United?

There are three ways you can purchase tickets to see Melbourne United

  • Purchase a membership. Reserved Seating or General Admission memberships are available to purchase by visiting our website www.melbourneunited.com.au or phoning our Membership Department during business hours on 1300 698 443. This works best when planning to attend one or more matches as members save money on tickets.
  • Purchase tickets via the ticketing agency (subject to capacity). For games played at Hisense Arena and Margaret Court Arena please visit www.ticketek.com.au or phone 13 2849. For games played outside of Hisense Arena or Margaret Court Arena, Melbourne United will communicate all ticketing options and agencies once venues have been finalised.
  • Purchase tickets at the door (subject to availability). If you choose this option we highly advise to get there early, and to check availability prior to leaving. We advise patrons to pre-purchase, become a member or contact the club during business hours on 1300 698 443 for all game day information to avoid disappointment.

2. What is the difference between Reserved Seating and General Admission?

  • If you purchase a reserved seat ticket or membership, you are guaranteed your purchased seat, for your selected match/matches.
  • If you purchase a general admission membership or ticket, you have purchased your entry into the game only, and you have the ability to sit within the general admission sections of the venue. This works on a first in first served basis. General admission is only available for matches played at Hisense Arena and Margaret Court Arena. Please note - general admission is subject to capacity. Melbourne United advises all general admission ticket holders to arrive early to avoid disappointment. Melbourne United cannot hold seats within general admission sections. Melbourne United members will have access to the venue early on game day, as a benefit of their membership package.

3. When will I receive my membership pack and card?

  • Membership fulfilment packages will be posted directly to the members address provided/confirmed at the time of sign up. Membership cards may arrive separately to membership packages dependent on the status of members reserved seat requests.
  • Membership fulfilment packages will be posted out from mid-September 2016 and should be received within 2 weeks purchasing your membership. For memberships purchased after this time, membership packs will be posted and should be received within two weeks of purchasing. Please note in some cases, tickets for members may be emailed to the member to ensure they can access the game. If fulfilment does not arrive within this timeframe or items are missing please contact the Membership Department on 1300 698 443 or alternatively email membership@melbourneutd.com.au
  • If your membership card/ticket has not arrived approx. 48 hours prior to your match, please contact the Membership Department to arrange alternative ticketing options. If receiving tickets via email, please note these will be sent from Ticketek. If you cannot see ticket in your inbox, please be sure to check your junk mail. If your ticket is not there, please contact the Membership Department, or see a membership consultant on game day at the ticketing booth.

4. Can I pre-purchase parking for Melbourne United Matches?

  • For matches played at Hisense Arena and Margaret Court Arena, you can pre-purchase discounted event parking through Melbourne and Olympic Parks (https://prebook.mopt.vic.gov.au/). Parking must be purchased at least 24 hours prior to entering the car park (Car Park Entrance D – Multi-Level Car Park) to receive the discount. Pre-booking price is $20.00 and event day parking is $30.00, all fees are incurred through Melbourne and Olympic Parks.
  • For disabled parking arrangements, call the Melbourne & Olympic Parks box office on (03) 9286 1208.

5. I’ve lost my membership card, how do I organise a replacement?

  • Lost or stolen membership cards will be charged a fee of $10 for a replacement. This can be ordered by contacting the Membership Department on 1300 698 443 or email membership@melbourneutd.com.au.

General 5 Game Membership Information:

5 Game members are not entitled to attend Melbourne United home games held on January 1st 2017 and January 14th 2017 both played at State Netball Hockey Centre. Members will receive all information regarding these games, along with their discount codes in late October 2016. Please note: tickets must be purchased through Ticketmaster for these games.

What is included with a Basic 5 Game Membership?

Basic 5 Game members are entitled to access to 5 Hisense Arena home games for the Melbourne United 2016-17 Regular Season. The barcode printed on the member’s card will scan for a maximum of 5 games, once 5 games have been attended the barcode will be suspended.

All 5 Game members will receive a membership pack and a membership card. 5 Game Basic member’s membership card will be barcoded and used as their game day ticket.

5 Game members will also receive exclusive finals access provided Melbourne United participate.

As a Basic 5 Game member, do I have to pre-select my games with Melbourne United?

Basic 5 Game Membership holders do not need to pre-select games, they have access to any Hisense Arena. General Admission seating is subject to capacity, Melbourne United advise members to utilize the members only early entry access and priority members gate.

Can I upgrade my ticket to a reserved seat for a selected game?

Basic 5 Game Membership holders can upgrade into a reserved seat via Ticketek. Additional fees and charges may apply. This can be done online, in person at a Ticketek agency or on game day.

How do I select my games? Do I have to select them all at once or can I select them one at a time?

Once members have received their confirmation email from Ticketek, members must login to their MyUnited account to select the games they wish to attend.

Members must select all games at once, you cannot select as they go. Once games have been selected, these cannot be changed. Please be sure to select games carefully.

Once the selection is processed and member/s have been assigned a best available seat, members/s will be sent an ezyTicket/s for all 5 games. This process happens within 24 hours from confirmation of games. Please ensure you open you Ezy Tickets on a PC. If you open your Ezy Tickets on a smart phone or tablet or Mac then not all seating details will appear on the ticket.

General 5 Game Membership Information:

5 Game members are not entitled to attend Melbourne United home games held on January 1st 2017 and January 14th 2017 both played at State Netball Hockey Centre. Members will receive all information regarding these games, along with their discount codes in late October 2016. Please note: tickets must be purchased through Ticketmaster for these games.

What is included with a 5 Game Reserved Seat Membership?

If a members selects a Silver, Bronze or Cheer Squad membership they will have access to any 5 Melbourne United home games played at Hisense Arena for the 2016-17 NBL Regular Season. Seating categories are subject to capacity. Melbourne United advises members to select games as early as possible.

All 5 Game members will receive a membership pack and a membership card, membership cards will not act as entry into the game. Ezy Tickets will be emailed to you within 24 hours of confirmation of selected games. Please ensure you open you Ezy Tickets on a PC. If you open your Ezy Tickets on a smart phone or tablet or Mac then not all seating details will appear on the ticket.

5 Game members will also receive exclusive finals access provided Melbourne United participate.

Be United Rollover Plan

  • All Melbourne United memberships purchased will be automatically enrolled into the Be United Rollover Plan unless the member opts out of such enrolment at time of purchasing the membership.
  • The Be United Rollover Plan, will automatically have their membership/s rolled over the next season.
  • Should an equivalent membership is not available in the following season the member will be notified of new membership packages.
  • If a member wishes to opt out of the Be United Rollover Plan, they will need to contact the club in writing via membership@melbourneutd.com.au.

How can I renew or purchase a membership for the 2016/17 Season?

1. Internet

  Renewing Members can renew their Melbourne United membership online by following these simple steps;

  • Login into your MYUNITED membership account.
  • Click on Orders to renew your same package. If you wish to change your membership package, click on packages to view the different membership types.
  • Members who have forgotten their password to re-login can use the retrieve password function on the sign up page. An automated email will be sent directly to your nominated email address.

  Be United Rollover Members do not have to lift a finger. Everything for your membership package will rollover on May 1 2016. To make any changes to payment details or membership packages, please contact the Membership Department on 1300 698 443.

 New Members can sign up online by following these steps;

  • Fill in all corresponding fields when purchasing your membership and setting up your MYUNITED membership account. Members will receive an email to confirm their login details; it is recommended you keep these details somewhere safe.
  • Once your membership purchase is complete, you will receive a confirmation email. 

2. Post

  • All members who wish to pay for their membership via Money Order, Cheque or Cash must contact the Membership Department on 1300 698 443 to organise payment. Please note your membership will not be active until payment is processed.  

3. Phone

  • Members can renew/purchase membership by phoning our Membership Department during business hours Monday to Friday on 1300 698 443.

4. In Person

  • To renew/purchase your membership in person, you can visit our offices at Level 3, 1001 Nepean Highway, Moorabbin. It would be best to contact our Membership Department prior to your visit so we can ensure we have a membership consultant available to assist you. Office hours are Monday to Friday 9:00am – 5:00pm. Alternatively, you can visit us on game day where one of our friendly membership staff can assist you in person.

How will I know if my Membership Application has been received?

  • If you’ve applied online or over the phone, you will receive a confirmation email within 24 hours.
  • If you’ve submitted your application form via mail, you will receive a confirmation email within 48 business hours of your application being received by the Club (be sure to provide us with a valid email address. Please contact the Membership Department on 1300 698 443 if you wish to receive your receipt via post).
  • If you have paid for your membership in person, you will receive a hard copy of your receipt and once the membership has been processed via the membership system, you will receive a confirmation email.

How do I qualify for a Concession membership?

To qualify for a concession membership, members must hold one of the following forms of identification

  • Pension card (aged, single parent or disability)
  • Student card (full time only)
  • Veteran Affairs concession card
  • Please note Health care cards do not qualify.

How do I qualify for a Junior membership?

  • To qualify for a junior membership, the junior must be 14 years or under at the 30th April 2017.

Family membership defined

  • A family membership consists of 2 adult and 2 junior members. To qualify for a junior membership, the junior must be 14 years or under at the 30th April 2017.

Refund and Exchange Policy

  • Subject to applicable law, once your membership has been processed you are not entitled to a refund. You may request a refund in writing (email or post) and your request will be assessed by Melbourne United Management. Any refunds (whole or partial) will be at the discretion of Melbourne United Management. 

Are there any discounts on membership packages if purchased after the season starts?

  • There are no discounts on membership packages if purchased after the season starts. We encourage members to purchase membership packages prior to the start of the season to receive the full membership benefits available.

How are Margaret Court Arena seats allocated?

  • Seating at Margaret Court Arena will be allocated based on your equivalent seat allocation at Hisense Arena. Should a major change be required due to venue layout, the Club will contact you.

Where is Bronze seating located?

  • Located in the upper seating sections of the sidelines. Situated behind the Gold seating at Hisense Arena.

Membership defined?

  • Memberships apply to all Melbourne United home games that are played at Hisense Arena and Margaret Court Arena only during the 2016-17 NBL regular season. Membership does not include matches played at other venues; tickets to these matches will be sold separately.

Where is Premium seating located?

  • In the first 3 rows of the lower section of the general stands along each sideline of the court at Hisense Arena. Seating at Margaret Court Arena will be allocated based on your equivalent seat allocated at Hisense Arena, where possible. Should a major change be required due to venue layout, the Club will notified members.

Where is Gold seating located?

  • Along each sideline of the court, situated directly behind the Premium seating. This includes lower and mezzanine seating at Hisense Arena and Lower seating at Margaret Court Arena.
  • In addition Melbourne United will be adding in gold seating to the front two rows of the baseline sections.

Where is Silver seating located?

  • Along each baseline of the court, not including the active bays directly behind the rings. This includes lower (behind gold seating) and mezzanine seating at Hisense Arena and lower seating at Margaret Court Arena.

How are seats allocated for members?

  • Renewing reserve seat members have the opportunity to keep their equivalent from the previous season. To secure your equivalent seat you must renew your membership by the reserve seat cut-off date of July 8th 2016. If you do not renew by this time your equivalent cannot be guaranteed.
  • New member allocation is based on availability, and will be processed based on the order in which a membership is purchased (provided that a seating request is received).

I am a new member, how do I obtain seating for the first time?

  • When completing your 2016-17 Melbourne United membership , you will be required to complete a Reserved Seat request. This can be submitted online at the time of signup (both online and over the phone), alternatively members can submit their request via email at membership@melbourneutd.com.au.  
  • By submitting your seating request, this request is not guaranteed and allocation of seating will be dependent on availability in the requested area.
  • If a request has not been received during the sign up process, your group will be allocated in the best available seating.
  • Members will receive their seating allocation on their membership cards/tickets. If members are unhappy with their allocation they will need to contact the Membership Department via email at membership@melbourneutd.com.au 

I am a renewing member wishing to change my seating request, how can I do this?

  • Members who are looking to change their seating allocation or are looking to add additional members to their current seating allocation need to complete a Reserved Seat request at the point of sign up online or over the phone. Alternatively members can submit their request via email at membership@melbourneutd.com.au.
  • By submitting your seating request, this request is not guaranteed and allocation of seating will be dependent on availability in the requested area.
  • Members will receive their seating allocation on their membership cards/tickets. If members are unhappy with their allocation they will need to contact the Membership Department via email at membership@melbourneutd.com.au

How can I submit my Reserved Seat Request to the club?

  • Reserved Seat requests can be submitted to the Membership Department via email –membership@melbourneutd.com.au , post – Melbourne United Membership Department Level 3, 1001 Nepean Highway, Moorabbin, Victoria, 3189 or in person by visiting our membership marquee on game days.

What if the Membership Department cannot meet my allocation?

  • If your request cannot be fulfilled, the Membership Department will take all reasonable steps to contact affected members.

My Reserved Seat has changed slightly from last season, why is this?

  • Melbourne United reserves the right to move members in order to fill seating gaps. All moves will be allocated within the same seating sections. The Membership Department will take all reasonable steps to contact affected members.

I cannot attend a match; can someone else use my membership?

  • Members who purchase a membership are entitled to transfer their ticket to a family member or a friend providing the guest is of the equivalent level of entry (e.g. Concession/Junior). Adults cover all categories.

What is a Basic Membership?

  • Refers to memberships with seating within the General Admission sections of the stands.
  • Includes games at Hisense Arena or Margaret Court Arena only during the 2016-17 NBL regular season.
  • Basic membership seating allows you to sit in the General Admission bays located within the venue (please see seating maps). General Admission works on a first in first served basis. You are not allowed entry into the reserved seating areas unless you upgrade your ticket via Ticketek.
  • General Admission is subject to capacity. In the event that any game is declared a ‘fully ticketed match’ it may be necessary to upgrade to a reserved seat ticket (may attract ticket fees).
  • The Melbourne United Basketball Club encourages Basic membership holders to arrive early on match day to give the best chance of entry to the stadium and ensure the best seats.

With a Basic Membership am I still allowed into the post-match functions?

  • Yes, all members are allowed into the Melbourne United post-match functions at Hisense Arena.

Do I need to select my games in advance to ensure a seat for a game?

  • No you do not; with there being no seating allocations for Basic membership holders all you will need to do to enter the venue is scan your membership card/ticket and find a seat in the general admission area. General Admission Terms and Conditions apply. Melbourne United offer a priority entry gate for members along with an earlier entry time to help members secure the best seats within the General Admission sections of the stadium.

What if the game is declared a ‘Sell Out’ – Can I still gain entry?

  • General Admission tickets are subject to capacity. In the event that any game is declared a ‘fully ticketed match’ it may be necessary to upgrade to a reserved seat ticket (may attract ticket fees). Members with a basic membership access can upgrade to a reserved seat on a game-by-game basis through Ticketek, subject to availability (may attract upgrade fee).

Can I pay for my membership in instalments?

  • Yes, Melbourne United offers a 10 monthly instalment payment plan. Membership price is split into 10 equal monthly instalments, with each instalment due on the 1st of the month. Should the 1st of the month fall on a weekend or public holiday, the payment will be taken on the following business day. The payment plan starts on May 1 each year with the final payment taken on February 1 the following year. The payment plan will automatically roll over your membership for the following season. If payment fails, the Melbourne United Membership Department, or associated third party, will be in contact to rectify this. Please note additional fees for dishonored payments may occur.
  • You can purchase a membership and join the monthly payment plan at any stage throughout the season. An initial payment will be taken, which will be a lump sum of the months owed in order to bring our membership payments up to date.
  • At the end of each season you will be given at least 14 days’ notice in writing of changes to the cost of your next membership with the choice to opt out.

5 Month Payment Plan

  • If you purchase a membership from September 1 2016 you can opt in to the 5 month payment plan. Payments will be split evenly over 5 months (from September 2016 to January 2017) with each instalment due on the 1 st of each month. Should the 1 st of the month fall on a weekend or public holiday, the payment will be taken on the following business day. The payment plan will automatically roll over your membership for the following season into the 10 month payment plan. If payment fails, the Melbourne United Membership Department, or associated third party, will be in contact to rectify the issue. Please note additional fees may occur for dishonoured payments.

What happens if my monthly payment declines?

  • It is your responsibility to make sure that your Credit Card Account has sufficient credit available so that the charges set out in the membership application can be processed. If Payment fails, the Melbourne United Membership Department, or associated third party,  will be in contact to rectify the payment/s outstanding.
  • If a member fails a payment on their monthly instalment, Should a member fall two or more instalments behind, their barcode will be blocked and membership entitlement will be suspended until payments have caught up.

How do I update my details if I change Credit Cards?

  • If you are on the Payment Plan and have recently update your credit card number or expiry date, please contact the Melbourne United Membership Department on 1300 698 443 during business hours to update these details.
  • Members can log into their MYUNITED account and update their details by clicking on Members and then member details.

Can I pay my membership off in full?

  • Yes, if you are paying your membership in instalments, you can pay the remaining amount at any time during the membership season (May - February). Members will still remain on the automatic rollover until the member opts out. Members can opt out of the rollover plan by emailing the Membership Department at membership@melbourneutd.com.au.

If I can no longer afford my membership, can I get a refund?

  • When signing up for a membership with Melbourne United, members are agreeing to the terms and conditions of the payment plan, which states that refunds are not issued and members will continue to pay for their membership until all payments have been made.
  • For full terms and conditions, please click here.

I left my membership card at home; can I still access the game?

  • Melbourne United can issue replacement tickets when membership cards are not brought to the game. Please visit a membership representative at the ticketing booth or membership marquee at the entry of the venue to organise a replacement.

Can I buy a membership at the game?

  • You can sign up or submit your application form at our membership marquee located at the entry of our venues on game day. Membership will issue you with a temporary paper ticket to the game. Your membership card & fulfilment will be posted to you, alternatively in the short turn around and lead up to the game, tickets may need to be emailed to you from Ticketek. A membership representative will advise when you are filling out your application form on the day. Please note seat allocated on game day may not necessarily be the member’s allocated seat for remainder of season.

If I have problems getting into the game and need to speak to someone from Melbourne United where can I go?

  • Melbourne United membership representatives can assist with any queries at all home matches and can be found at our ticket collection booth/marquee at the entry gate.

How do I fix errors on my membership card?

  • If any of your details are printed incorrectly on your Melbourne United Basketball Club membership card please contact the Membership Department immediately on 1300 698 443.
  • A new card will be issued within 2 weeks. If your membership card does not arrive in time for a game, please contact the Membership Department prior to game day or visit the membership enquiries point on game day.

How do I find out my membership number?

  • Your membership number is located on the back of your membership card.

How do I change my Personal Details?

  • Members are able to update personal details online using their MYUNITED account. To login click here and enter your user name and password.
  • If you are unsure how to use your MYUNITED account or cannot find your password please call the Membership Department on 1300 698 443. Members can also click on retrieve password function to have their password emailed directly to them.
  • Alternatively, to update any necessary details, you can contact the Membership Department via phone or email membership@melbourneutd.com.au 

Who do I contact to report offensive behaviour on match day?

  • If you are unhappy with the behaviour of members or supporters surrounding you we recommend you speak to an usher at the game who will immediately respond. Please also report this incident in writing, please email the Melbourne United Membership Department at membership@melbourneutd.com.au or contact a Melbourne United representative on game day.
  • Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators. Accordingly, Melbourne United has adopted a Code of Conduct for the benefit of Melbourne United members, spectators and wider NBL community. Click here to view the Code of Conduct– to be hyperlinked back to T&C’s. Any breaches to this Code of Conduct the member will still be subject to the appropriate suspensions of sanctions.

What is the supporter code of conduct?

Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators.

Accordingly, Melbourne United has adopted the following code of conduct/behaviour for the benefit of members, spectators and the wider basketball community.

The Club works with the National Basketball League, Stadium Management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders members or spectators who threaten to disrupt, disrespect or otherwise breach this Code of Conduct.

Melbourne United reserves the right to suspend or cancel memberships or to forfeit casual game day tickets without compensation should a member or ticketholder breach this Code of Conduct. Suspensions and cancellations are at the discretion of Melbourne United.

This Code applies to guests using a member’s card in the event that a member is unable to attend a game. Should the guest breach this Code, Melbourne United reserves the right to take action against the member in relation to their membership.

The below Code applies to all members of Melbourne United at home and away games, official club functions and other non-game day events held or supported by Melbourne United.

To abide by the Code of Conduct all members and spectators are required:

To conduct themselves towards the players, staff, members and other spectators in ways that are respectful to all, lawful and in the spirit of basketball;

In relation to Melbourne United matches, social media channels and events (or when dealing with any players, officials or Melbourne United Staff) to refrain from:

  1. Engaging in or endorsing any form of threatening conduct, or vilification or abuse on the basis of race, gender, religion, disability or sexuality; or
  2. Any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures;
  3. To comply with the terms of entry at any venue in relation to any Melbourne United games, activities or events;
  4. To conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of Melbourne United, its staff, members or supporters;
  5. To comply with requests from venue staff regarding the operations and emergency procedures of the venue; and
  6. To sit in their allocated ticketed seat and present their tickets and entitlements when requested by Melbourne United staff or venue staff.

Reporting Offensive Behaviour

In addition to contacting police, Melbourne United Basketball Club encourages its members and spectators to report any illegal or anti-social behaviour through the following channels:

  • Alerting venue, security or Melbourne United staff on game day of any issues.
  • If after a match, please phone our membership department on 1300 698 443 to notify Melbourne United Staff. Alternatively email united@melbourneutd.com.au.
  • If at a club events – inform Melbourne United officials at the event.

How do I get to a Hisense Arena & Margaret Court Arena?

Trains, trams and buses operate frequently, dropping you right at the door of Australia’s premier sports and entertainment precinct. On site public car parking is very limited. To avoid disappointment, we recommend the use of public transport. For more information about getting there including timetables, fares and maps contact 131 638 or visit metlinkmelbourne.com.au

By Train

  • Richmond Station
  • > Lilydale, Belgrave, Alamein, Glen Waverley, Frankston & Cranbourne/Pakenham lines
  • Jolimont Station
  • > Epping & Hurstbridge lines
  • Flinders Street
  • > All lines
  • These stations are within 5-10 mins walking distance of the Melbourne & Olympic Parks precinct. The addition of the Champions Walk and William Barak Bridge from Birrarung Marr makes short pleasurable walk from the City, Federation Square and along the Yarra.

By Tram

  • Tram 70 (Wattle Park)
  • Tram services from Flinders Street and Richmond Stations stop at Melbourne Park (Rod Laver Arena/Hisense Arena and AAMI Park) Take tram from Flinders Street to Wattle Park.
  • Tram 48 (North Balwyn) & Tram 75
  • (Vermont South) Stops adjacent to MCG on Wellington Parade.

By Bus

  • Bus 605 (City - Gardenvale)
  • Travels down Exhibition Street, Batman Avenue and Olympic Boulevard (previously known as Swan Street)
  • Monday – Friday; 6am-8pm
  • Saturday; 7.30am-6.30pm
  • Sunday; 10am-6pm
  • Bus 246 (Latrobe Uni - Elsternwick Station)
  • Travels down Punt Road, stops at the corner of Olympic Blvd.
  • NightRider Bus Service
  • An hourly service from City Square, Swanston Street. Call 131 638 or the Metlink website for timetables.

By Taxi

  • A dedicated taxi rank operates for all events next to The Oval on Olympic Blvd (previously known as Swan St.) convenient for all venues, providing a safe and efficient way to hail a taxi.

Ferry & Water Taxi Services

  • Operates between Southgate and the landing adjacent to Melbourne Park. For further details contact Parks Victoria on 13 19 63.

Parking

  • Public Parking throughout the Melbourne & Olympic Parks precinct is extremely limited and public transport is highly recommended. If you must travel by car, the following options are suggested;
  • City car parking – venues are within 10 minutes’ walk from a number of CBD car parks;
  • Alexandra Avenue on-street parking, Botanical Gardens side of Swan Street Bridge
  • For disabled parking arrangements, call the Melbourne & Olympic Parks box office on (03) 9286 1208

Car Set-Down and Pick-Up Points

  • Melbourne & Olympic Parks Trust with assistance from Vic Roads and CityLink Melbourne have installed a Hire Car set-down/pick-up facility just south of the existing Coach set-down/pick-up area on Batman Avenue, outside Rod Laver Arena. Time limits apply and will be enforced.
  • Parking restrictions apply in Batman and Alexandra Avenues and City of Melbourne parking officers will enforce these restrictions. For general traffic information, contact VicRoads on 13 11 70.