Terms & Conditions
Need some help?
Request a call back or call 1300 698 443
1. All Season (Premium, Gold, Silver & Bronze) Melbourne United memberships purchased will be automatically enrolled into the Rollover Plan. Further information on the Rollover Plan is available in the ‘Rollover Plan’ section of these terms and conditions. Should an equivalent membership not be available in the following season the member will be notified of new membership packages.
2. Reserve Seat membership includes access to games played at Melbourne Arena only during the 2019-20 NBL regular season, excluding games played from 27 December 2019 through to the completion of the Australian Open
3. Any games played outside of Melbourne Arena will be sold separately and where possible Reserve Seat members will be provided with priority to purchase tickets via a pre-sale period.
4. Subject to any applicable law, once your membership has been processed you are not entitled to a refund.
5. All prices include GST and any applicable NBL fees or levies.
6. By purchasing a membership, you agree to be added to Melbourne United electronic database and to receive information relating to Melbourne United; be contacted by Melbourne United regarding any services, offers or special promotions that are associated with, endorsed or approved by Melbourne United. Furthermore, you agree for Melbourne United to disclose your information to third parties associated with Melbourne United so they can contact you about their services, offers or special promotions. Should you not wish to receive any of this information, you must notify Melbourne United in writing via either post [PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206] or email [firstname.lastname@example.org] of your preference to unsubscribe.
7. Members are required to notify Melbourne United of any change in circumstances, including the issuing or withdrawal of concession status, member contact details, or any relevant information that could affect their membership with Melbourne United. Should there be a change in concession status, the member will be required to pay the difference between a non-concession member and a concession member of that particular membership. Should the member not pay the difference within the time notified by Melbourne United, Melbourne United reserves the right to suspend the membership with all of the member’s benefits suspended until the difference is paid. The member is not entitled to seek any compensation or refund should any of its member’s benefits be suspended due to no or late payment of the difference.
8. Melbourne United reserves the right to cancel a membership without a refund where a member breaches these terms and conditions or the Melbourne United Code of Conduct.
9. Melbourne United reserves the right to change the seating arrangements from season to season. Where possible, Melbourne United will attempt to keep members in a similar seat selection from season to season.
10. Renewing members wanting to change their seat must request the change in writing to Melbourne United. Melbourne United will try to accommodate seat requests in consideration of availability and any other relevant factors.
11. New members may select preferred seating, including to be seated with other members, when completing their membership application. Alternatively, new members can notify Melbourne United of their preferences in writing. Requested seating cannot be guaranteed. If the requested seating is not available, the Membership Department will select seating as close as possible to those requested by the new member. If no request is received, Melbourne United will allocate seating at its discretion.
12. Reserved seats will be allocated after the Rollover Plan date, with renewing members receiving first priority. Allocation for new members is based on availability and will be processed based on the order in which a membership is purchased (provided that a seating request is received).
- Melbourne United’s Round 18 home game has been scheduled at Melbourne Arena during the 2020 Australian Open. As the game is played during the Australian Open event, the game is being held in conjunction with Tennis Australia and limitations apply.
- Melbourne United home games played between Dec 27th – January 31st (including this game) are not included in any membership packages.
- Full Season Reserve Seat members (FS Member) will have access to an exclusive pre-sale period to purchase their season seats and receive a discount on the public price. The pre-sale period will run from Tuesday 8th October 2019 12pm through to Thursday 10th October2019 12pm.
- FS Members will need to use the login details provided by the club to log into their AO account to access the pre-sale and secure their season seats, which will be sent prior to the pre-sale period.
- By purchasing tickets to attend the basketball game the FS Member will receive an AO grounds Pass to access the Australian Open for Wednesday January 29th and the FS Member agrees to be bound by the Australia Open Ticket Conditions of Sale and Entry, available here: https://ausopen.com/sites/default/files/2019-09/AO2020_ticket_conditions_sale_and_entry.pdf
- Please note, your standard member card WILL NOT give you access to this game. Therefore, it is important that you have your AO Game Ticket.
- Any member who does not purchase tickets during the pre-sale period will not be guaranteed their season seats to this game and will be required to purchase an AO Game Pass once tickets are on sale to the general public, if they want to attend this game.
- Members can still redeem the tickets at the member discount price by entering the 14-digit barcode from their season membership card.
- Tickets for general public patrons, or members who missed the pre-sale, will go on sale Thursday 10th October 2019, 12pm.
1. To qualify for a junior membership, the junior must be 14 years or under as of 30 April 2020 irrespective of the member’s age at the time of purchasing the membership.
2. Children 3 years of age and under are admitted free providing they are seated on their parent/guardian’s knee and do not require a seat. It is the parent/guardian’s sole responsibility to ensure the safety and wellbeing their children.
1. To qualify for a concession membership, members must hold one of the following forms of identification: pension card, full time student card, senior’s card, disability card, or carer’s card. A photocopy of a valid concession card is required with your membership application.
2. Health care cards and health benefits cards do not qualify.
3. Companion card holders qualify for a free concession membership and gain free entry when accompanying a member requiring care. A photocopy of the card is required with your membership application. The companion card holder must purchase a valid ticket if attending a game without the member in their care.
4. Random checks are conducted at NBL venues on members with concession memberships. Concession members must have appropriate identification with them when attending all NBL games. Melbourne United retains the right to cancel the membership (without refund) of any member without the appropriate identification.
5. Copies of concession identification cards can be posted to Melbourne United Membership, PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206. Alternatively, you can scan and email a copy to email@example.com.
A family membership consists of 2 adult and 2 junior memberships. Juniors must be 14 years or under as of 30 April 2020 irrespective of the member’s age at the time of purchasing the membership.
- As a five-game member, you will receive access to five Melbourne United Games played at Melbourne Arena during the 2019-20 NBL regular season, excluding the game scheduled on January 29, 2020.
- All five games must be selected at the time that the five-game membership is purchased. Please select your games carefully as no changes or refunds will be applied if you are unable to attend any of the pre-selected games. Seating allocation is subject to availability and may not be the same across all games. Seating will be allocated according to best availability at the time of making the five-game selection.
- Five-game members will receive a 2019-2020 membership pack including a non-barcoded membership card. Tickets will be provided for the five selected games separately to the pack by email via Ezyticket.
- 5-game members will also receive Melbourne United member benefits:
- 10% discount off the retail price of merchandise (not available on sale items) purchased at any physical Melbourne United operated store including on game days (present your membership card to merchandise staff to receive the discount);
- access to open training sessions and Junior Member Superclinic (refer to the “Superclinic” section for further terms and conditions);
- members only post-match functions at all five selected games;
- access to member pre-sale finals tickets (should Melbourne United qualify for the finals) (refer to the “Finals Access” section for further terms and conditions);
- member communications and member only offers;
- early entry to the venue for all five selected games;
- priority access to the venue via member only queue for all five selected games; and
- priority access to food and drink outlets for all five selected games.
1. Finals tickets are not included in memberships.
2. Should Melbourne United qualify to play in the 2019-2020 NBL Finals Series, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods.
3. The pre-sale information will be communicated upon confirmation of Melbourne United’s qualification to play finals.
4. Finals tickets are to be purchased through the venue ticketing agency, and the agency will also be responsible for all distribution of tickets.
Interstate Membership (One-game or Two-game membership options are available)
1. Interstate memberships are only available to people who reside in South Australia, Western Australia, New South Wales, Queensland and New Zealand.
2. Interstate members receive:
- 2019-2020 membership pack or 2019-2020 junior membership pack – includes a non-barcoded membership card and any other items Melbourne United at its sole discretion includes in the pack.
- Please note your member card does not give you entry to the venue. Tickets are to be collected from the venue on game day from an advised collection point.
- One ticket per membership for one game (One-game Interstate Membership) or both games (Two-game Interstate Membership) played in your State. The number of games you are eligible to attend will depend on the type of membership purchased under this category.
3. Where possible tickets will be allocated near the Melbourne United home bench at the discretion of the opposition team.
1. Melbourne United invites junior members to participate in Melbourne United Super Clinics, subject to availability. Non-members are not eligible to register.
2. To register for the clinics, you must register online at the Melbourne United website. Registrations will not be accepted on the day of the clinic.
3. The number of participants at each camp is restricted based on the number of courts available. The first enrolments received will be given priority enrolment.
4. Participants must arrive prior to the designated arrival time. Participation cannot be guaranteed if you arrive after the listed time.
5. You consent for the person in charge at the clinic to seek medical attention for your child, if necessary.
6. To the extent permitted by law, you exclude Melbourne United (including employees, volunteers and contractors) of any responsibility to your child’s person or property, as a result of any illness or injury that your child may suffer during the clinic.
7. You allow the use of any images or likeness of your child, taken during the clinics to be used in future marketing or promotional materials for Melbourne United. Should you not wish any images or likeness of your child to be used, please notify Melbourne United in writing via email (firstname.lastname@example.org) or post (PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206).
1. By agreeing to pay your membership via a Melbourne United payment plan, you authorise Melbourne United, or associated third parties, to debit from your nominated credit card or debit account as set out in your membership application form. Additional fees (including credit card fees) may apply.
2. Unless stated otherwise, the first instalment will be withdrawn after receiving your application with further payments on the first day of each following month. If the payment date falls on a weekend or a Victorian public holiday, we will process your payment on the next business day.
3. 10 Month Payment Plan - 10 monthly payments are offered for each membership year, from May to February. Your monthly payment will be your membership cost divided by 10. Please note that the 10 month payment plan option is only available if purchasing your membership before September 1st 2019.
4. 5 Month Payment Plan - 5 monthly payments are offered for each membership year, from September to January. Your monthly payment will be your membership cost divided by 5. Members who enter into a 5 month payment plan will be rolled over into the 10 month payment plan for next season. Please note that the 5 month payment plan option is only available if purchasing your membership from September 1st 2019.
5. You can purchase a membership and join a monthly payment plan at any stage throughout the season. An initial payment will be taken upon purchasing a membership, which includes any catch-up payment amounts in order to bring your membership payments up to date. For example, a membership purchased in August 2019 on the 10 month plan will attract an initial payment to cover the month of August as well as the sum of the instalments for May, June, and July 2019.
6. It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. Any fees levied to you by your financial institution for a dishonoured payment will be payable by you. Any fees incurred by Melbourne United for a dishonoured payment will be added to the next instalment.
7. Melbourne United reserves the right to suspend or cancel your membership if on two consecutive occasions your payment cannot be processed due to insufficient funds in your nominated account. We will notify you in writing if we suspend or cancel your payment plan arrangement.
8. If your membership is suspended, your membership barcode will be blocked and your membership entitlements will be suspended until such time that the overdue payments have been received.
9. If you believe that a payment has been withdrawn incorrectly, please contact Melbourne United on 1300 698 443. You will receive a full refund of the withdrawn amount if we cannot substantiate the reason for the withdrawing.
10. You must advise us in writing if you close your nominated account and supply us with a substitute account in order for your payments to continue.
11. We will keep your account and other financial institution details confidential. However, we may disclose these details:
(a) If you consent in writing; or
(b) To the extent required by law; or
(c) For the purpose of this Agreement, for example, in relation to a payment dispute.
1. The Rollover Plan automatically renews your membership each year for the upcoming season. Payments are applied in the same method as when the member originally signed up. The rollover takes place on May 1st each year.
2. By committing to a Melbourne United Membership and Rollover Plan, you authorise Melbourne United to arrange a transfer of funds from your nominated credit or debit card for the amount applicable to your membership type. Members can select for payments to be deducted either in full or across 10 monthly payments. For payment methods other than credit card, the member will be issued an invoice, with payment due within the terms of the invoice. Additional fees (including credit card fees) may apply.
3. Members will be notified in writing should there be price changes or major inclusion changes to their membership from season to season at least 14 days prior to their membership rolling over.
4. Members can request to be taken off the automatic rollover by written request. Requests can be emailed to email@example.com or posted to Melbourne United Membership Department, PO Box 3, 30 Aughtie Drive, Albert Park, VIC 3206.
5. Requests to be removed from the rollover plan must be received by Melbourne United by 5pm Monday 29th April 2019.
6. At the time of rollover, if the payment is unable to be processed for any reason, the member will be notified by the club. If the member is unable to make due payment in a time specified by the club, Melbourne United reserve the right to suspend or terminate the membership.
All Melbourne United Members will receive a 10% discount off retail price merchandise purchased through any physical Melbourne United operated store.
2. To receive a discount at the store, members must present their membership card to merchandise staff members.
3. Melbourne United will not provide refunds or apply future credit where a Membership Discount was not used during the transaction.
4. A discount is not available on sale items.
1. Membership fulfilment packs will be posted to members prior to the start of the season. If a member has not received a fulfilment pack within this time frame or has items missing, please contact the Membership Department.
2. Membership cards or tickets may arrive separately to the membership pack.
Members that require any membership cards to be reprinted will incur a $10 reprint fee, payable by the member. If you misplace your membership card, please contact the Membership Department to organise a replacement.
Melbourne United is committed to creating and maintaining a safe, enjoyable and family-friendly game-day environment for all club members and spectators. Accordingly, we have adopted the following code of conduct/behaviour for the benefit of members, spectators and the wider basketball community.
Melbourne United works with the National Basketball League, stadium management, contracted security services and other external agencies to identify offenders, record incidents and take any potential action against offenders, members or spectators who threaten to disrupt, disrespect or otherwise breach this Code of Conduct.
Melbourne United reserves the right to suspend or cancel memberships, hospitalities, agreements or any tickets without compensation should a member or ticketholder breach this Code of Conduct. Suspensions and cancellations are at the sole discretion of Melbourne United. Should the offender be a guest of a member or utilising a member’s card, Melbourne United reserves the right to take action against the member in relation to their membership.
The Code of Conduct applies to anyone that attends any of Melbourne United games, official club functions and other non-game day events held, supported or endorsed by Melbourne United (Melbourne United Events).
Code of Conduct Requirements:
1. When attending Melbourne United Events:
(a) conduct themselves towards any other person in ways that are respectful to all, lawful and in the spirit of basketball specifically not to:
(i) use bad language;
(ii) harass or ridicule players, coaches, officials or other spectators;
(iii) engage in or endorse any form of threatening conduct, or vilification or abuse on the basis of race, gender, religion, disability or sexuality; and
(iv) have any acts of violence, disruptive behaviour or use of offensive or abusive language or gestures.
(b) not do anything or act in a manner which would distract, disrupt or hinder the natural flow the event;
(c) comply with the terms of entry to the event;
(d) conduct themselves in a manner that does not damage (or have the potential to damage) the reputation of Melbourne United, its staff, members or supporters;
(e) comply with requests from venue staff regarding the operations and emergency procedures of the venue;
(f) sit in their allocated ticketed seat and present their tickets and entitlements when requested by Melbourne United staff or venue staff; and
(g) any merchandise, paraphernalia and/or memorabilia (Memorabilia) provided by Melbourne United to you are for you to keep, use and enjoy during the event. However, you must ensure that in using the memorabilia you do not interfere, disrupt, prohibit or injury any other person’s enjoyment of the event. You are also responsible for any loss or damage suffered by any other person as a result of you using the memorabilia.
2. Not promote, communicate, incite, initiate, and/or respond to any form of conversation, messages or posts that are aimed to:
(a) attack or be critical of anyone within Melbourne United including players, coaches, personnel and members;
(b) attack, critical or tarnish the name, brand or goodwill of Melbourne United and/or National Basketball League; or
(c) bring the game into disrepute.
Breaching the Code of Conduct:
Melbourne United reserves the right, at its absolute discretion, to restrict, prohibit, block, ban anyone from participating in:
1. Any social media controlled by Melbourne United and/or National Basketball League; and
2. Any Melbourne United Events.
Where Melbourne United determines that there has been a breach of the Code of Conduct.
If there is a serious, continual or frequent breach of the Code of Conduct, Melbourne United may in its sole discretion terminate a person’s membership (without refund or compensation) or refuse to sell a Melbourne United membership.
In addition to contacting police, Melbourne United Basketball Club encourages its members and spectators to report any illegal or anti-social behaviour through the following channels:
1. Alerting venue, security or Melbourne United staff on game day of any issues;
2. If after a match, please phone our membership department on 1300 698 443 to notify Melbourne United staff or alternatively email firstname.lastname@example.org; and
3. If attending a Melbourne United event, inform Melbourne United officials at the event.
1. While every care is taken by Melbourne United to ensure that the most accurate information is presented on the website, including pricing, there may be some rare occasions where the information presented is incorrect. Accordingly, to the extent available at law, Melbourne United reserves the absolute right to not process or cancel any memberships that may have been obtained with the wrong information.
2. Before Melbourne United can exercise this right, Melbourne United must notify the affected person of the errors or omissions together with all necessary information to evidence that the information contained on the website is incorrect. In the event that the errors or omissions relate to prices of the membership and the affected person has paid:
(a) Where more than the price that is levied by Melbourne United: Melbourne United will notify the affected person the additional amount paid and give the affected person the choice to either cancel the membership or receive a refund of the excess amount paid. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify Melbourne United of its decision after the stipulated time, the affected person will be deemed to have chosen to receive a refund of the excess amount paid; or
(b) Where less than the price that is levied by Melbourne United: Melbourne United will notify the affected person the additional amount that needs to be paid and give the affected person the choice to either pay the difference or cancel the membership. The affected person shall have five business days to consider its options after being notified. Should the affected person not notify Melbourne United of its decision after the stipulated time, the affected person will be deemed to have chosen to pay the additional amount payable. If the affected person chooses or is deemed to have chosen to pay the additional amount, the additional amount will become a debt immediately due and payable to Melbourne United. Melbourne United will provide the affected person five business days to attend to the payment. Should the affected person not pay the additional amount by the stipulated time, Melbourne United may suspend the provision of any part of the membership and the affected person is not entitled to any refund or compensation if the affected person is unable to enjoy any part of the membership due to delays in paying the additional amount, except where it is due to Melbourne United’s fault. Should the affected person be entitled to a refund or compensation, the maximum amount payable by Melbourne United will be the value for the portion of the membership that Melbourne United was unable to fulfil as determined by Melbourne United.
3. Melbourne United will attend to any refund as soon as practicable but no more than three business days after the affected person has made its decision.
1. We may at any time vary these terms and conditions.
2. To the extent permitted by law you indemnify Melbourne United against all, losses, costs, damages and liability suffered as a result of you giving incorrect or false information in your membership application. Your indemnity:
(a) Extends and covers all changes you make to your membership application; and
(b) Continues after this Agreement has ended.
By completing the enrolment of the participant into the Melbourne United Basketball Club (Club) junior basketball camp (Camp), You, as the parent or guardian and the participant agree to the terms and conditions outlined in this document.
‘You’ and ‘I’ refer to the participant in the Camp and or the parent or guardian of the participant if the participant is under the age of 18 years old.
By registering for a Camp, You agree to be added to the Club electronic database and receive information relating to the Club and basketball related information including products, services and future activities or events and the Club may also share or disclose your personal information to third parties for these purposes and for any other reasonably expected purpose relating to the operation of the Camp or otherwise required by law.
If You do not wish to receive any such notifications you must notify us in writing via email at: email@example.com or via post at: MSAC, 30 Aughtie Drive, Albert Park 3206.
The Club further collects your personal information (including any relevant health information You provide when You register or that we may collect during the event) to:
process your registration;
organise, promote, operate and facilitate your safe participation;
compile and maintain records and a database of participants;
comply with the Club’s legal obligations and exercise its rights in running the Camp.
If You are under the age of 18, the Club will not without the consent of Your parent or legal guardian, accept your registration and participation in the Camp or knowingly collect Your personal information. When Your personal information is collected, your parent or legal guardian must:
be authorised to provide Your personal information including required health information;
make the participant aware that they may contact the Club if they do not wish to share their personal information with the Club.
If You do not provide all the personal information we request or You do not consent to the Club collecting or using the information as described above, the Club may at its sole discretion refuse Your participation in the Camp.
I confirm that I am sufficiently fit for and am not suffering from any health problems or injuries which will be exacerbated by such activity;
I recognise that basketball can be an activity with a risk of personal injury and I confirm that I am aware of and accept such risk and will be responsible for my own actions and involvement in this activity;
I unconditionally acknowledge that I am participating in the Camp at my own will and choice and accept all risks associated with participating;
I agree to indemnify and release to extent permitted by law, the Club (its directors, agents, officers, related parties, employees, contractors and assigns) and/or any medical staff provided by the Club from any and all loss, injury, damage or theft of property, suffered as a result of my participation at the Camp.
To register for the Camp you must register online at the Club website. The number of participants at each Camp is restricted based on the number of courts available at each stadium. The first enrolments received will be given priority enrolment for their preferred Camp.
Payment must be made by credit card prior to the first day of Camp. Any other form of payment will not be accepted.
The cost for each child to participate in a Camp is a set prescribed fee as provided upon booking. If the child fails to participate in whole or part in the Camp there will be no refunds issued whatsoever either in part of full. Once the booking has been made payment is non-refundable.
You consent for the person in charge at the Camp to seek any medical attention for You if required. If an ambulance is required to be called for You by the Club, the cost of the ambulance and any resulting medical treatment will be at Your expense.
Child Safety Policy
The Club is committed to the safety of all children participating in the Camps.To view the Club’s Child Safety Policy, please visit: https://membership.melbourneutd.com.au/terms-and-conditions.
Images, Video and Sound
You agree to allow the Club to use of any of Your images or likeness, taken during the Camp to be used in future marketing or promotions for the Club.
Should You not wish any of Your images or likeness to be used, please notify the Club in writing via email at: firstname.lastname@example.org or via post to: Level 3, 1001 Nepean Highway, Moorabbin, 3189.
Junior General Admission Membership
The junior general admission membership (Membership) allows Camp member participants to register to attend Melbourne United games played at Hisense Arena during the 2018-2019 NBL regular season (excluding games played from 27 December 2018 through to the completion of the Australian Open). Registration is subject to availability and not guaranteed.
Camp participants are required to register to attend Melbourne United Home Games via ticketek.com.au using the password provided on the Membership card.
Members are entitled to upgrade their general admission pass to a bronze reserved seat at no charge for available games, subject to availability.
Members may upgrade to a Silver or Gold category seat subject to availability and charges for this upgrade will apply at the time of the upgrade.
Additional tickets may also be purchased subject to availability and at the prices plus any ticketing fees applicable at the time.
Member merchandise packs are distributed at the Camp.Actual pack items may differ from contents shown.
The Membership card will be mailed to the Member prior to the season tip off. The Membership card does not give access to games, members will receive tickets after registering for the game.
Melbourne United Membership full terms and conditions and code of conduct apply to this membership and may be viewed at https://membership.melbourneutd.com.au/terms-and-conditions.
Variation and Assignment
You agree that these terms and conditions can only be varied by the Club.
These terms and conditions will be governed by the laws of the State of Victoria.